How can we help?
Reach the Telemerce team below, or contact a specific store owner directly through their Telegram bot.
Email the team
We reply within one business day. For urgent billing issues include your account email.
Contact a store owner
Telemerce is a platform — each store is run by an independent owner. If your question is about an order, refund, or delivered content, contact that store's owner directly.
- Open the store's Telegram bot (e.g. @yourstore_bot).
- Tap /start.
- Choose Support in the menu and send your message — the owner will reply in-thread.
Merchants: use in-app support
Signed-in merchants can open a ticket from Dashboard → Support. Tickets are tracked against your store and prioritized by plan tier.