1. Acceptance
By creating a Telemerce account or connecting a Telegram bot, you agree to these Terms. If you are using Telemerce on behalf of an organization, you represent that you have the authority to bind that organization.
2. The service
Telemerce is a multi-tenant SaaS that lets merchants operate a Telegram-based storefront: catalog, wallet deposits, orders, referrals, broadcasts, and admin tools. You bring the bot token; we host the engine.
3. Your responsibilities
- Comply with the Telegram Bot Terms of Service and applicable laws in your jurisdiction.
- Do not sell prohibited goods, illegal digital content, stolen accounts, or anything that violates third-party rights.
- Honor orders and refund customers when goods cannot be delivered.
- Keep your login credentials and bot tokens confidential.
4. Plans and billing
Paid plans (Lite, Pro, Business, Enterprise) unlock higher limits and features. Manual payment methods (Binance Pay, UPI) are reviewed by our team. Subscriptions renew for the period you selected unless cancelled before renewal. All fees are non-refundable except where required by law or explicitly stated in our Refund Policy.
5. Customer transactions
Telemerce is a software platform. All transactions between you and your customers are strictly between you and them. We are not a party to your sales, do not process card/crypto settlement on your behalf, and do not guarantee delivery or refunds from you to your customers.
6. Acceptable use
You may not use Telemerce to spam, phish, distribute malware, launder funds, or evade sanctions. We may suspend or terminate accounts that violate this section, put the platform at risk, or generate abusive Telegram traffic.
7. Termination
You may delete your account at any time. We may suspend service for non-payment, abuse, or legal reasons. Upon termination, your bot connections are disabled and stored data may be deleted after a reasonable retention window.
8. Disclaimers
The service is provided “as is” without warranty of any kind. We do not warrant that the service will be uninterrupted or error-free. To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the 3 months preceding a claim.
9. Changes
We may update these Terms. Material changes will be announced via the dashboard or email. Continued use after changes constitutes acceptance.
10. Contact
Questions? Reach us at support@telemerce.site.